Showing posts with label COVID. Show all posts
Showing posts with label COVID. Show all posts

Tuesday, January 10, 2023

The Middle Seat: On Liberty & Responsibility

There’s a particular kind of discomfort that comes from sitting in the middle seat on a long flight. Wedged between two strangers—one hogging the armrest, the other nodding off on your shoulder—you’re denied both the view of the window and the freedom of the aisle.. You’re stuck. But you’re also, quite literally, in the middle of everything.

That’s where I’ve found myself lately—not on a plane (even if every seat feels like a middle seat today), but in the broader sense of American life. In the middle. Again.

I’ve spent most of my adult life there—ideologically, emotionally, and professionally. Generationally, I’m a “cusper”—born at the tail end of the Baby Boom but raised with the ethos of Gen X. I remember rotary phones and dial-up internet, but I carry a smartphone that unlocks with my face. I grew up with Walter Cronkite and now scroll through newsfeeds that refresh every 30 seconds. I was taught to write thank-you notes by hand, and now I send emojis to express condolences. I’ve seen the world change—fast—and I’m still trying to figure out how to change with it without losing myself in the process.

That same “middle seat” has defined my professional life as well. I’ve built a career as a translator—bridging the gap between fundraising practitioners and the data professionals who support them. I’ve helped frontline fundraisers understand that data isn’t just a report—it’s a story waiting to be told. And I’ve helped programmers understand that “donor intent” isn’t just a field in a CRM—it’s a relationship. My job, more often than not, is to listen to both sides and say, “Here’s what I think they’re trying to say.” It’s not glamorous. It’s not headline-making. But it’s necessary.

Just as I’ve played translator in my career, I’ve also tried to translate—within myself—the often competing values of liberty and responsibility. I came of age with a healthy skepticism of government overreach, a belief in individual liberty, and a deep respect for personal responsibility. Libertarian ideals made sense to me: less interference, more autonomy, and a general wariness of anyone who claimed to know what was best for everyone else.

But some moments test even the most practiced middle-seaters. And for me, that moment came with the arrival of the COVID-19 vaccines.

As vaccines began to roll out last year, I found myself in a strange place. I believe in science. I trust the data. I want to protect my family (my oldest daughter is an ER doctor, after all), my neighbors, and the most vulnerable among us. I also believe in bodily autonomy and the right to make personal medical decisions without coercion. I can’t ignore the reality that public health isn’t just personal—it’s collective.

That’s the tension of the middle seat.

A few weeks after my "booster" dose, I had a long phone call with a dear friend—someone I’ve known for years, someone I trust and admire. She told me, gently but firmly, that she and her family would not be getting vaccinated.

She asked, so I told her the reasons I decided to get vaccinated. Because of my work, because I believe in the science and the data, because I want to protect the people I love. I told her that I made the decision not because I was mandated to do so, but because I truly believe that doing so is for the collective good.

She shared her concerns about the speed of development, about long-term effects, about what she saw as government overreach. She spoke with conviction, and I listened—really listened—because that’s what I do. I heard the fear in her voice. I heard the protectiveness. I heard the love. And in that love, I heard the echo of my own concerns—quiet, but present.

And still, I couldn’t find the middle ground.

That was new for me. Unsettling. I’ve made a life out of standing in the space between opposing views and building bridges. But this time, the gap felt too wide. I couldn’t meet her halfway—not because I didn’t want to, but because the stakes felt too high. Because this wasn’t just a difference of opinion—it was a difference in how we understood risk, responsibility, and reality itself.

I didn’t argue. I didn’t try to change her mind. I set the phone down with a heaviness I couldn’t shake.. Not because we disagreed, but because I realized that sometimes, the middle seat doesn’t offer a clear view. Sometimes, it’s just a place where you sit quietly, holding on to the armrests, hoping the turbulence passes.

It’s not easy.

Because the middle seat, uncomfortable as it is, gives you a unique vantage point. You see both sides. You hear both conversations. You learn to navigate tension, to mediate, to hold space for complexity. You learn that progress doesn’t always come from shouting the loudest, but from listening the longest.

In civic life, the middle seat is often dismissed as indecision or weakness. But I think it’s where the real work happens. It’s where compromise is forged, where empathy is tested, where democracy either stretches or snaps. It’s where we ask hard questions without easy answers. Where we resist the pull of extremes and try, however imperfectly, to hold the center.

And yes, it’s exhausting.

But it’s also hopeful.

Because I still believe that liberty and responsibility are not opposites—they’re partners. This isn’t a new tension—it’s embedded in the fabric of our democracy, from the Constitutional Convention to the civil rights movement. 

I haven’t come to this belief easily. I wrestled with it. I read. I listened. I asked questions. And in the end, I chose to roll up my sleeve—not because I was told to, but because I believe in doing my part. Because I believe that freedom isn’t just about what we’re allowed to do—it’s about what we choose to do for each other.

So here’s to the middle-seaters—the bridge-builders, the skeptics who still believe. We may not have the best view or the most legroom, but maybe that vantage point is exactly what the world needs right now.

Monday, January 18, 2021

When Quiet Leadership Wins: A Management Parable from the Pandemic

There's a certain irony in discovering that your greatest leadership strength emerges during a global crisis that sends everyone else into isolation. But that's exactly what happened to me during the COVID-19 pandemic—a time when my natural introversion, disguised for years behind the extroverted demands of advancement work, finally became a professional asset rather than something to overcome.

When Caltech announced that most staff would work from home indefinitely in March 2020, I found myself in an unusual position: I was one of the few people who genuinely wanted to keep coming to the office. Not because I was eager to risk exposure, but because someone needed to be there. The Development office couldn't just go dark. Gifts still needed processing, deposits had to be made, and our suddenly remote workforce needed technical support to function from their kitchen tables and makeshift home offices.

As a manager, I faced a choice that would define not just my leadership style, but my understanding of what authentic leadership actually looks like.

The Anti-Hero's Journey

Most leadership stories follow a predictable arc: the reluctant hero discovers hidden courage, rallies the troops, and emerges transformed. My pandemic story is different. It's about an introvert who spent years performing extroversion finally finding a crisis that rewarded authenticity over performance.

You see, advancement work—fundraising, donor relations, event management—is built for extroverts. Or at least, it rewards people who can convincingly play one. For years, I'd forced myself into that mold, powering through donor dinners, schmoozing at cocktail receptions, and maintaining the kind of constant "on" energy that successful fundraising demands. I was good at it, but it was exhausting. I'd joke that I was "socially distant" long before the pandemic made it fashionable, but the truth was deeper: I did my best thinking, my most creative problem-solving, and my most genuine relationship-building in quieter, more intimate settings.

When the pandemic hit, suddenly everyone was discovering what introverts had always known: that meaningful work could happen in smaller groups, that technology could facilitate connection without requiring constant physical presence, and that sometimes the most productive thing you can do is give people space to think.

But someone still needed to be present for the work that couldn't go remote.

The Reluctant Office Guardian

The decision to keep coming in wasn't dramatic or heroic. It was practical, and it was right. Our gift processing couldn't stop—donors were still making contributions, and in fact, some were increasing their giving in response to the crisis. The university's financial stability depended on maintaining those relationships and processing those gifts promptly. Beyond that, our suddenly remote team needed technical support, equipment, and someone who could coordinate between the physical office and the digital workspace everyone was scrambling to create.

I could have asked one of my staff to take on this responsibility. After all, as a manager, delegating is part of the job. But something about that felt fundamentally wrong. How could I ask someone else to take on the risk and isolation of being one of the few people on a nearly empty campus while I worked safely from home? If the work was essential—and it was—then I needed to be there to do it.

This wasn't heroism. It was basic management ethics: don't ask your team to do something you're not willing to do yourself.

Enter the Four-Legged Co-Worker

The decision to bring Ace, my Schnauzer/Scottish Terrier mix, wasn't entirely planned. California's shelter-in-place orders meant that suddenly everyone was home with their pets, while I was spending long days in an eerily quiet office building. Ace had always been my companion during work-from-home days, so it seemed natural to extend that arrangement to the office.

What I didn't anticipate was how much his presence would matter—not just to me, but to the few colleagues who were also coming in and, eventually, to the team members who started venturing back to campus as restrictions began to lift.

Ace became the office therapy dog without any formal training or certification. Colleagues who were starting to feel stir-crazy at home would email to ask if they could come in and take him for a walk around Pasadena. These weren't just casual strolls—they were genuine mental health breaks for people who had been isolated in their homes for weeks or months, desperately craving not just physical activity but the simple comfort of interacting with a friendly, uncomplicated creature who was just happy to see them.

For an extroverted-introvert like me, Ace was the perfect icebreaker. People would stop by my office to pet him, and in those moments, real conversations would happen—not the forced networking chatter of pre-pandemic office life, but genuine check-ins about how people were coping, what they needed, and how we could support each other through an unprecedented situation.

The Introvert's Advantage

Here's what I learned during those long, quiet months in the office: sometimes the best leadership happens in the spaces between the big moments. While everyone else was adapting to Zoom fatigue and trying to recreate their extroverted work styles in a digital format, I was discovering that my natural preference for one-on-one conversations, my comfort with silence, and my ability to focus for long periods without constant stimulation were exactly what the moment required.

The few of us who were regularly on campus developed a different kind of team dynamic. Without the usual office buzz and constant interruptions, our interactions became more intentional, more focused. When someone stopped by to walk Ace, we'd end up having the kind of substantive conversation about work challenges, family stress, and pandemic anxieties that rarely happens in the rush of normal office life.

I realized that I'd been trying to lead like an extrovert for years—rallying teams through high-energy meetings, maintaining constant communication, and always being "on" for my staff. But the pandemic created space for a different kind of leadership: steady presence, thoughtful response, and the kind of quiet reliability that introverts often excel at but rarely get credit for.

The Management Parable

Every good parable has a lesson that transcends its specific circumstances, and the lesson of my pandemic experience isn't really about working through COVID-19. It's about authenticity in leadership and the dangerous assumption that there's only one way to lead effectively.

For too many years, I'd operated under the belief that good managers needed to be perpetually energetic, constantly communicating, and always "available" in ways that felt natural to extroverts but exhausting to introverts. The pandemic forced me to question that assumption—and what I discovered was that my team didn't need me to be someone I wasn't. They needed me to be genuinely present, reliably supportive, and authentically myself.

When colleagues came to walk Ace, they weren't looking for a pep talk or a motivational speech. They were looking for connection, for someone who could listen without judgment, and for a brief escape from the intensity of everything happening in the world. My willingness to simply be there—physically present in the office, emotionally available for whatever they needed, and comfortable with the kind of unstructured interaction that often makes extroverts uncomfortable—turned out to be exactly what people needed.

The Ripple Effect of Authentic Leadership

The most surprising outcome of my pandemic leadership style wasn't how it affected my team's productivity (though that remained strong) or even their morale (which, considering the circumstances, was remarkably good). It was how it changed my understanding of what management could look like when it aligned with rather than fought against my natural temperament.

I stopped trying to manufacture energy I didn't feel. Instead, I offered the kind of steady, reliable presence that came naturally to me. I stopped forcing constant communication and instead made myself available for the kind of deeper, less frequent conversations that actually moved projects forward. I stopped treating my introversion as a professional liability and started recognizing it as a leadership asset—especially in times of crisis when people need stability more than enthusiasm.

The result was a kind of leadership that felt sustainable in a way my previous approach never had. More importantly, it was leadership that my team could trust because it was genuinely me, not a performance of what I thought a manager should be.

Lessons for the Post-Pandemic World

As organizations continue to grapple with hybrid work models and the lasting changes COVID-19 brought to workplace culture, my pandemic experience offers a few lessons that extend beyond crisis management:

Authentic leadership is more effective than performed leadership. Your team doesn't need you to be someone you're not. They need you to be reliably, genuinely yourself—especially when everything else feels uncertain.

Different situations call for different leadership styles. The high-energy, constantly-communicating approach that works in some contexts can be exhausting and counterproductive in others. Sometimes the most powerful thing a leader can do is create space for others to think, process, and respond at their own pace.

Small gestures can have big impacts. Ace's walks around Pasadena weren't solving the pandemic, but they were providing real mental health support for people who desperately needed it. Never underestimate the power of simple presence and availability.

Crisis reveals authentic character. The pandemic stripped away a lot of the usual performance aspects of professional life and forced everyone to figure out what really mattered. For leaders, it was an opportunity to discover whether their management style was genuinely effective or just well-rehearsed.

The Quiet Revolution

My pandemic experience taught me that some of the most effective leadership happens quietly, in the spaces between dramatic moments, through consistent presence rather than grand gestures. It taught me that authenticity isn't just a nice-to-have in leadership—it's essential, especially when people are scared, stressed, or struggling to adapt to unprecedented circumstances.

Most importantly, it taught me that being an introvert in a field designed for extroverts doesn't mean I need to become someone else to be effective. It means I need to understand how my natural strengths can serve my team and my organization, especially when the usual playbook doesn't apply.

The pandemic was a crisis that revealed what really mattered: not the ability to work a room or deliver inspiring speeches, but the willingness to show up consistently, to listen more than you talk, and to create the kind of environment where people feel supported enough to do their best work even when everything else feels uncertain.

And sometimes, apparently, it helps to have a friendly dog around to remind everyone that not all problems require complex solutions—sometimes they just require a walk around the block and someone who's genuinely happy to see you.

The quiet leaders—the ones who lead through presence rather than performance, through consistency rather than charisma—often find their moment during crises when authenticity matters more than energy. The pandemic was my moment, and Ace was my inadvertent co-teacher in the lesson that sometimes the most powerful leadership tool is simply being genuinely, reliably yourself.

Friday, October 23, 2020

Mole Day and Celebrating Science

Celebrating Science Geekdom and Nearly Two Decades at Caltech

Caltech Mole Day Celebration

October 23rd—10/23—is Mole Day, that wonderfully nerdy holiday celebrating Avogadro's number: 6.022 × 10²³, a cornerstone of chemistry that lets us count particles by the mole, and a perfect excuse for science geeks to throw themed parties, bake atom-shaped cookies, or just revel in atomic enthusiasm. For most people, it's just another Tuesday in late October. But for chemistry enthusiasts and science geeks everywhere, it's a day to embrace the beautiful precision of the molecular world. And after 16 years at the California Institute of Technology, I can honestly say there's no better place to celebrate your inner science nerd than on a campus where casual elevator conversations about quantum mechanics are completely normal. Especially in a year shaped by isolation and uncertainty, that shared love of science felt more grounding—and more necessary—than ever.

Where Being a Science Geek Actually Pays Off

At Caltech, intellectual curiosity isn't just tolerated—it's the currency of daily life. You might find yourself in an elevator with someone casually discussing their latest paper on gravitational waves, or overhearing a lunch conversation about the finer points of Mars geology. It's the kind of environment where Mole Day isn't just acknowledged with a passing nod; it's genuinely celebrated by people who get excited about things like molecular constants and stoichiometric calculations.

JPL's Mission Control facility
One of the unexpected perks of working at Caltech was the connection to NASA's Jet Propulsion Laboratory. Since Caltech manages JPL, I had incredible opportunities to visit the Lab and indulge the space science geek that's been hiding inside me since childhood. Walking through JPL's halls, seeing actual mission control rooms where engineers communicate with spacecraft millions of miles away, witnessing the hardware that would eventually travel to Mars or Saturn—it was like stepping into the future I'd dreamed about as a kid watching Star Trek.

These weren't just guided tours for VIP visitors. They were genuine glimpses into humanity's greatest adventures, tangible reminders that the theoretical physics discussed in Caltech classrooms eventually becomes the technology that explores our solar system. Standing in those rooms, I couldn't help but think about all the science fiction I'd consumed over the years and realize: this is how we actually get there.

Some of my favorite experiences were bringing my children to share in the wonder of these scientific environments. During "Take Your Daughters to Work Day" at Caltech, Faith and Kailey got to visit actual research labs and help scientists make ice cream with liquid nitrogen—pure magic for kids who thought science was just textbooks and homework. But perhaps even more memorable was bringing my son Teddy to JPL's open house, where we saw Mars landers being constructed and talked to scientists who were actively searching for exoplanets. Watching his eyes light up as researchers explained how they detect worlds orbiting distant stars reminded me why I fell in love with science in the first place. There's something special about sharing your workplace with your children when that workplace happens to be connected to missions exploring the solar system and pushing the boundaries of human knowledge. Even if they didn't all end up pursuing STEM careers, those visits planted seeds of curiosity and showed them that science isn't just theory—it's adventure, discovery, and the relentless pursuit of answers to the biggest questions we can imagine.

When Hollywood Comes to Campus

During my time at Caltech, the campus became something of a magnet for Hollywood productions. It seemed like there was always a film crew somewhere, drawn by our authentic scientific atmosphere and those iconic academic buildings that just scream, "serious research happens here."

I got to witness some of the filming for both Numb3rs and Young Sheldon—shows that, in their own ways, tried to bring scientific thinking to mainstream television. Watching the Young Sheldon crew work was particularly fascinating, knowing that the show's series finale would bring young Sheldon Cooper to Caltech as a graduate student. The attention to detail was remarkable—those whiteboards covered in equations weren't just random scribbles but real physics, carefully vetted by actual Caltech physicists. It was Hollywood magic meeting scientific rigor, and seeing that process unfold was absolutely captivating.

Numb3rs brought a different energy to campus, showcasing how mathematical thinking could solve real-world problems. As someone immersed in the Caltech environment, it was thrilling to see mathematics portrayed as the exciting, dynamic field it really is, rather than the dry subject many people remember from high school algebra.

I even had my own brief brush with science television when I was selected for a "man on the street" interview for a cable science show. The irony? Because I could actually explain gravitational waves coherently, they didn't use my footage. Apparently, they were looking for one of those "gotcha" moments where random people fumble through complex scientific concepts. Still, I got to be part of the process and witness how science communication works from behind the scenes—a reminder that sometimes being scientifically literate works against you in the entertainment world.

Meeting My Science Heroes

But perhaps the most humbling aspect of my Caltech experience was the opportunity to meet and work alongside scientific legends. These encounters went far beyond what any science geek could reasonably hope for.

Having actual working meetings with luminaries like Kip Thorne—the theoretical physicist whose work on gravitational waves eventually earned him the Nobel Prize—was both intimidating and exhilarating. Here was someone whose research literally opened a new way of observing the universe, and I'm sitting in his office discussing fundraising strategy with him.

Voyager's Golden Record
One of my most personally meaningful encounters was getting to work with Ed Stone, a Caltech faculty member, former JPL director, and mission scientist for the Voyager project. As a kid, I was absolutely enthralled by the Voyager flybys of the outer planets—those stunning images of Jupiter's Great Red Spot, Saturn's rings, and the mysterious moons of the gas giants. They sparked my lifelong fascination with space science. Meeting Dr. Stone was like meeting one of my childhood heroes. In my work, I had the privilege of helping establish a scholarship that bears his name, and he came to my office several times during that process. Here was the man whose vision and leadership had given us those incredible cosmic postcards that inspired an entire generation of science nerds.

I also had the remarkable opportunity to meet Gordon Moore, the Caltech alum who co-founded Intel and whose famous "Moore's Law" predicted the exponential growth of computing power. Dr. Moore was always thoughtful and genuine in our interactions—mostly revolving around his annual philanthropic gifts to the Institute—and I was tickled that he remembered my name from year to year. One moment I'll never forget: holding a one-million-share Intel stock certificate in my hands while helping facilitate some of his philanthropy. The weight of that piece of paper—representing not just enormous financial value, but the legacy of innovation that built the modern computer age—was absolutely surreal.

These weren't just brief handshakes at formal events. These were real conversations, working meetings, moments where you could pick the brain of someone who had literally reshaped our understanding of the universe or revolutionized entire industries. Each brought their own infectious passion—Kip Thorne's enthusiasm for the theoretical beauty of physics, Ed Stone's wonder at cosmic exploration, Gordon Moore's vision for technological progress. Their ability to make the most complex concepts feel accessible and exciting reminded me why I fell in love with science in the first place.

The Real Magic of Scientific Thinking

As we celebrate Mole Day, I'm reminded that the best part of being surrounded by scientific thinking isn't just the knowledge itself—it's the mindset. It's the curiosity that drives you to ask "what if?" and "why?" It's the collaborative spirit that brings together brilliant minds from different disciplines. It's the willingness to get genuinely excited about something as wonderfully specific as a number that helps us understand the fundamental building blocks of matter.

Caltech's Millikan Library (and my office)
That mindset felt especially vital in 2020. As I walked back to my office after a routine COVID-19 screening test, I was struck by how quiet and empty the Caltech campus had become. The vibrant intellectual buzz—the impromptu hallway debates about quantum mechanics, the packed lecture halls, the bustling labs—had been replaced by a pandemic-induced stillness. But even in the silence, science was at the center of our lives. It was science that helped us understand the virus, science that guided public health responses, and science that ultimately delivered the vaccines.

Reflecting on my experiences at Caltech—from holding Gordon Moore's Intel stock certificate to walking through JPL's mission control rooms, from meeting the visionary behind Voyager to watching Hollywood try to capture scientific authenticity—I'm struck by a common thread: science isn't just about understanding the world; it's about transforming it.

Ed Stone's Voyager missions didn't just teach us about Jupiter's moons; they fundamentally changed how humanity sees itself in the cosmos. Gordon Moore's insights didn't just predict technological growth; they enabled the digital revolution. Kip Thorne's gravitational wave research didn't just confirm Einstein's theories; it opened an entirely new window for observing the universe.

And in the face of a global pandemic, science once again proved its power—not just through discovery, but through real-world action that saved lives.

The study of science matters because it's how we push beyond the boundaries of what we think is possible. Every equation on those Hollywood whiteboards, every conversation in a Caltech hallway, every moment spent geeking out over Avogadro's number—these aren't just intellectual exercises. They're the building blocks of innovation, the foundation of progress, and the source of solutions to challenges we haven't even imagined yet.

Whether you're calculating moles in a chemistry lab, pondering the mathematics behind gravitational waves, or simply marveling at the elegant patterns in nature, you're participating in humanity's greatest ongoing adventure: understanding our universe and our place in it.

So here's to Mole Day, to Avogadro's number, and to all the science nerds out there who understand that some of the most beautiful truths in the universe can be expressed in equations, constants, and the simple joy of discovery. After 16 years surrounded by people who dedicate their lives to pushing the frontiers of knowledge—and during a year when science helped us confront a once-in-a-century crisis—I’ve learned this: the world needs more people who will unapologetically geek out over the profound mysteries that make life—and the universe—so astonishingly beautiful.

Happy Mole Day, everyone! May your calculations be accurate, your vaccines effective, and your sense of wonder never fade.